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HELP & SUPPORT.
Answers about our authentic booster pack sourcing, locations, payments, and how to get help.
COMMON QUESTIONS
FREQUENTLY ASKED QUESTIONS.
Everything to know about our booster packs, machine locations, and purchase support.
Where do PokéPods booster packs come from?
We open genuine sealed Pokémon TCG products, including Elite Trainer Boxes (ETBs), premium collection boxes, and booster boxes, and stock the individual booster packs from those products in our vending machines.
Do you purchase loose packs or bulk singles from individuals?
No. We do not purchase bulk loose booster packs or individual trading cards (singles) from private sellers to fill our machines. Our booster-pack inventory comes from opening sealed products.
Are the packs weighed, searched, or resealed?
We do not weigh, search, or reseal booster packs. We stock the individual packs from opened sealed products without opening the packs themselves.
Are your packs guaranteed to contain rare cards?
No. Booster pack contents are randomized by the manufacturer. No specific rare card, pull rate, or card value is guaranteed.
Where can I find a PokéPods machine?
Find nearby machines and get directions on our Find a Pod locator →.
Can I check which packs are available before visiting?
Yes. Select a location, then its machine catalog, to see the featured sets. Exact quantities and live availability are not yet connected to the machine software; the catalog is not a guarantee that a pack is currently available.
Why might the pack I want be missing?
Product selections can change with customer demand, restocks, and supplier availability. A pack shown in the catalog may sell out before your visit.
What if I paid but the machine did not dispense my pack?
Use the support form below or email pokepodsvending@gmail.com with the location, date and time, product, amount charged, and any transaction details you have. We will review your report and follow up by email.
What if I was charged twice or the payment failed?
Send us the approximate time, location, and charge details. Pending card authorizations can differ from posted charges; we can help investigate a transaction associated with our machine.
Can I get a refund or exchange?
If the machine fails to dispense or there is a payment problem, contact us for a review. For other concerns, email us with details and photos if relevant. Refunds and exchanges are handled based on the circumstances and applicable consumer laws.
Can you hold packs or tell me when a restock is coming?
We do not currently offer pack reservations or automated restock notifications. Check the catalog for featured products and watch for future availability updates.
Can my business host a PokéPod?
Yes! Visit Host a Pod to tell us about your location. We can discuss the machine size, placement, stocking, and next steps.
IDENTIFY YOUR POD
Tell us the location and the time of your visit. Bonneville Marathon's machine ID is bonneville-mini-01.
EXPLAIN THE ISSUE
Tell us the product, amount charged, and what happened. Include your receipt details if available.
EMAIL OUR TEAM
We'll review the issue and follow up by email about the next steps.
CUSTOMER ASSISTANCE
REPORT AN ISSUE.
We respond to customer support and refund requests at pokepodsvending@gmail.com.